Looking for details about our benefits? You can learn more about them by clicking HERE This Is Helix. Powered by You. At BMC Helix , we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D.; Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

We are seeking an experienced Lead Engineer who combines deep expertise in BMC Helix ITSM & Innovation Studio with a robust understanding of Telecommunications Network Operations (Telco OSS) and Artificial Intelligence (AI).

In this role, you will bridge complex telecom infrastructure—spanning IP/Packet Core, RAN, and Transmission—with AI-driven Service Management automation. You will work directly with telecom enterprise clients to translate high-pressure network operational challenges into intelligent, automated workflows, building custom AI-augmented applications on the BMC Helix platform.

Here is how, through this exciting role, YOU will contribute to BMC Helix's and your own success:

- Telco-AI Solutions Architecture: Articulate complex telecom operational issues (e.g., fault triage, alarm suppression, network outages) and design targeted AI-driven workflows to automate root cause analysis and incident resolution.
- Platform & Workflow Engineering: Architect, build, and deploy custom applications on BMC Helix Innovation Studio and the BMC Helix platform to streamline Telco OSS/ITIL operations.
- Customer-Facing Code & Co-Development: Work hands-on alongside telecom client engineering teams to build, test, and deploy customized code, prototypes, and field integrations in live customer environments.
- Cross-System & API Integration:



Design high-performance REST APIs and data pipelines connecting BMC Helix ITSM/Innovation Studio with legacy and up-to-date Telecom Network Management Systems (NMS) and OSS tools.
- AI Model Deployment: Select, integrate, and deploy machine learning models, LLMs, and predictive AI techniques to automate network ticketing, event management, and service assurance workflows.
- Drive the digital and AI transformation of next-generation telecom networks.
- Build advanced, AI-powered agentic workflows on top of enterprise-scale BMC Helix architecture.
- Direct access to high-impact telecom projects at global scale.

To ensure you’re set up for success, you will bring the following skillset & experience:

- BMC Helix Ecosystem Expertise: 7–8 years of hands-on experience in BMC Helix Remedy / BMC Helix ITSM, with proven mastery in application development via BMC Helix Innovation Studio.
- Telecom Operational Domain Knowledge: Solid understanding of core telecom network domains, including IP Core, Packet Core, Transmission (Optical/Transport), and RAN (Radio Access Network).
- Must-Have AI & ML Expertise: Strong, direct experience working with modern AI models, LLMs, NLP, or predictive machine learning frameworks, specifically applying them to complex operational or event-driven datasets.
- Programming & Scripting: Proficient in Python and Java.
- Data & Integration: Advanced skills in SQL and building/consuming RESTful APIs for high-volume enterprise integrations.
- Frameworks & Methodologies: Thorough understanding of standard ITIL processes (Incident, Problem, Change, Event Management) and working knowledge of the BMC Helix ADAPT framework.
- Customer Delivery: Strong customer-facing engineering background with experience co-developing custom solutions directly with external technical teams.
- Telco OSS & NMS Hands-On Experience: Direct working experience with Telecom Operational Support Systems (OSS) and Network Management Systems (NMS).
- Vendor Ecosystem Familiarity: Hands-on experience integrating or working with vendor platforms such as Nokia NetAct, Ericsson OCM (Operation and Control Manager), Huawei NMS, Marconi, or Ciena networking/NMS products.
- Forward Deployed Engineering (FDE):



Proven track record as a Forward Deployed Engineer or Field Solutions Architect rapidly shipping code in complex, client-managed telecom environments.
- Multi-Platform ITSM Expertise: Working familiarity with alternative ITSM tools such as ServiceNow ITSM or Jira Service Management (JSM).

Why Work Here? Because You’ll Matter. We’re not hiring for roles—we’re hiring for impact . At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference. We believe in trust, transparency, and grit . Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.

Make Your Mark At Helix If Helix excites you but you're unsure if you meet every qualification, apply anyway . We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At HELIX we believe in pay transparency and have set the midpoint of the salary band for this role at 3,398,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of HELIX's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

( Returnship@BMC )

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

📌 Lead Telecom AI & Helix Engineer (BMC Helix Innovation Studio & Telco Operations) (Pune)
🏢 BMC Helix
📍 Pune