: L1 Network Infrastructure & IT Support Executive
Location: Mohaan, Uttarakhand
Salary: ₹25,000 – ₹30,000 per month (Depending on Experience & Skills)
Employment Type: Full time
Work Environment: Rotational 12-hour shifts with 24/7 operational coverage
Accommodation: In-house accommodation provided
Role Summary A premium luxury hospitality property at Mohaan, Uttarakhand is looking for a technically skilled and disciplined L1 Network Infrastructure & IT Support Executive to serve as the first point of contact for day-to-day IT operations.
The role involves hands-on support for network connectivity, guest Wi-Fi, computers, printers, IP cameras, IP telephony, and other IT infrastructure. The ideal candidate should be comfortable working in a hospitality environment, possess strong practical networking skills, and be able to troubleshoot technical issues calmly and efficiently.
Key Responsibilities
- Provide first-level IT support for guest Wi-Fi, connectivity, captive portal, telephone, and other technology-related issues.
- Attend to guest and internal user complaints promptly and professionally.
- Conduct routine physical checks of network racks, switches, UPS systems, access points, and other IT infrastructure.
- Perform hands-on network tasks such as RJ45 crimping, Cat6 cable termination, I/O port punching, and LAN cable testing.
- Trace and troubleshoot physical network faults and connectivity issues.
- Replace faulty network switches, Wi-Fi access points, telephones, and other hardware when required.
- Conduct regular health checks of IP CCTV cameras and troubleshoot offline cameras.
- Assist with IP telephony and RJ11/RJ45 line connectivity.
- Maintain daily digital records of IT complaints, troubleshooting activities, and hardware replacements.
- Follow established IT SOPs and escalate critical network outages promptly to the technical support team.
- Maintain strict confidentiality and follow all data security and CCTV access protocols.
Qualifications & Experience
- B.Sc. in IT/Computer Science, BCA, B.Tech. in ECE/CSE, or 3-Year Polytechnic Diploma in Electronics & Communication.
- 0–2 years of experience in Desktop Support, Field Network Engineering, IT Helpdesk, or Hotel IT Support.
- Freshers with strong practical hands-on networking skills may also apply.
- CCNA, CompTIA Network+, or equivalent Hardware & Networking certification will be an added advantage.
Required Technical Skills
- Strong practical knowledge of RJ45 crimping and physical network troubleshooting.
- Basic understanding of IPv4, Static IP, DHCP, Subnetting, and Default Gateways.
- Familiarity with basic CLI diagnostic commands such as ping, ipconfig, tracert, and arp.
- Basic knowledge of PoE and network switches.
- Understanding of IP-based CCTV systems and Wi-Fi networks.
- Basic knowledge of IP telephony and hardware troubleshooting.
- Good computer hardware and desktop support skills.
Desired Candidate Profile
- Excellent troubleshooting and problem-solving abilities.
- Calm and composed while handling multiple technical issues.
- Good spoken Hindi and basic functional English communication skills.
- Polite and professional approach while interacting with guests and colleagues.
- Willingness to work in rotational shifts and a 24/7 operational environment.
- Good grooming, hygiene, and professional presentation.
- High integrity and respect for guest privacy and data security.
Why Join Us?
- Attractive salary package of ₹25,000–₹30,000 per month.
- In-house accommodation provided.
- Opportunity to work in a premium luxury hospitality environment.
- Exposure to large-scale network, surveillance, telephony, and IT infrastructure.
- Excellent learning and professional growth opportunities.
To Apply
Interested candidates may send their updated CV to
[email protected] with the subject line:
“Application for L1 Network Infrastructure & IT Support Executive – Mohaan, Uttarakhand”
For queries, contact: (phone hidden).
📌 Network Infrastructure & IT Support Executive Urgently Required at Ramnagar Uttarakhand - ( Job ID - 23768)
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📍 Ramnagar