Scope of the job

Job purpose:

Supervises the team of People Services Specialists and Administrators in order to ensure smooth and high quality services within the scope of People Services tasks and areas.

Key responsibilities:

- Together with the team responsible for delivery of the operational support to employees, managers and other clients and stakeholders within the area of expertise (administration, payroll, T&A;, benefits administration, MyHR, AskHR and other tools and functionalities).
- Responsible for People Services processes execution and status monitoring as per the HR policies and agreed approach
- Ensures the employees and managers’ operational queries and questions regarding HR processes and practices as per agreed SLAs. Acts as escalation point whenever necessary.
- Is member or leads HR initiatives and projects by acting as expert in his/her domain
- Supervises and coaches the People Services team and support their functional development





And any other task assigned by Line Manager within the scope of functional responsibilities

Qualifications/ Experience / skills required per job levels:

Must have (all levels)

- University degree - HR Management faculty preferable
- Positive theoretical and practical knowledge of the given HR area
- Learning agility to adapt to dynamic environment and learn on the fly
- Engagement and commitment to drive and deliver assigned tasks
- Good communication, customer orientation and stakeholders’ management skills
- Up to 1y relevant leadership experience and 5 years’ experience in People Function, sound understanding of People Services domain, have theoretical knowledge of labour code and related laws.

Language(s)

- Excellent written and verbal English

📌 Junior People Services Team Leader (Hyderabad)
🏢 The HEINEKEN
📍 Hyderabad