- Handle inbound/outbound customer calls regarding product/service inquiries and issues
- Provide accurate information and assistance to customers
- Resolve customer complaints and escalations in a professional manner
- Maintain customer records and update information in the system
- Identify and escalate priority issues to the appropriate team
- Achieve individual and team targets for customer satisfaction and productivity
- Follow company policies and procedures
- Adhere to quality standards and call center metrics
Qualifications
- Excellent verbal and written communication skills in English
- Strong customer service orientation
- Ability to empathize with customers and provide appropriate solutions
- Good problem-solving skills
- Ability to work in a fast-paced and target-driven setting
- Basic computer knowledge and typing skills
- Flexibility to work in shifts, including weekends and holidays
📌 International Voice Process in KPO (Pune)
🏢 Devploy Technologies
📍 Pune
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