- Customer Interaction:
- Engage with customers over voice to provide support, answer queries, and resolve issues in a professional and courteous manner.
- Address customer concerns and provide relevant solutions, ensuring satisfaction.
- Issue Resolution
- Identify customer problems or concerns and offer timely and effective solutions.
- Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed.
- Quality Assurance Compliance
- Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call.
- Ensure meet internal quality and performance metrics
- Performance Metrics
- Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT).
- Continuously work towards improving personal and team performance through self-assessment and feedback.
- Handling Difficult Situations
- Remain calm and qualified when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns.
- Offer empathetic solutions, ensuring a positive customer experience despite challenges.
- Customer Relationship Building
- Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention.
CALL ---and whats app resume --- on the below mentioned number --- HR SALONI - (phone hidden)
HR AREESHA -- (phone hidden)
Thanks & Regards,
HR Team
KVC CONSULTANTS LTD
NO PLACEMENT CHARGES
📌 Hiring Freshers @ International Voice @Pune Call Saloni
🏢 KVC Consultants
📍 Pune
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