Job Title: Customer Care Executive Location: Gurgaon, Haryana
Job Type: Full-time
Experience: 1-4 years Job Summary:
We are looking for a Customer Care Executive – Doctor Relations to manage and enhance relationships with doctors on our platform. The ideal candidate will act as a key point of contact for doctors, ensuring seamless onboarding, engagement, and support.
Key Responsibilities
- Communicate with doctors via phone, email, and WhatsApp to address queries and concerns.
- Present and demonstrate products effectively to showcase its value.
- Assist in doctor onboarding, profile creation, and verification on the platform.
- Maintain and update doctor records, ensuring accuracy and completeness.
- Provide training and guidance on platform usage and best practices. Address concerns related to appointments, patient queries, or service-related issues.
- Collect feedback from doctors to improve service quality and user experience.
- Coordinate with internal teams to resolve doctor-related issues efficiently. Ensure a high level of satisfaction and long-term engagement with doctors.
Requirements & Skills:
- Education: Bachelor’s degree in any field (Healthcare, Business, or Communication preferred).
- Experience: 1-4 years in customer service, healthcare, or relationship management.
- Communication Skills:
Excellent verbal and written communication in [English/Hindi/Other Regional Languages is a bonus].
- Sales acumen with strong communication skills.
- Tech Skills: Familiarity with CRM tools, Excel, and healthcare platforms is a plus.
- Soft Skills: Strong interpersonal skills, problem-solving ability, and a customer-centric mindset.
Benefits
- Competitive salary and incentives
- Growth opportunities opportunities
- Friendly and supportive work environment
- Training and development programs Company Details:
DocIndia is a fast-growing digital healthcare platform with a broad network of qualified and diverse doctors across India. Our aim is to provide patients with easy access to top-quality healthcare services by helping them find the best doctors and hospitals in their area whilst providing top-notch technical support for effective patient management for our registered medical service providers. Headquarters in Gurugram, we are committed to improving healthcare access and outcomes for all.