Great employee experiences don't happen by accident — they're designed. At Citi, we believe that the tools people use every day at work should be intuitive, seamless, and delightful.
If you're an accomplished UX leader, passionate about putting people first, obsessed with crafting digital experiences that genuinely make life easier, and excited by the idea that outstanding design can elevate the everyday moments of someone's working world, then this is the role for you.
We are excited to be hiring a senior leader to oversee UX strategy and efforts for our Audit, Legal, and Investigations businesses and to provide regional leadership for UX staff in India.
We require a dynamic, confident, and experienced leader who is capable of partnering with senior business leaders, collaborating closely with engineering, and motivating and inspiring their UX team to create intuitive and innovative experiences for our users.
Candidates should be seasoned UX professionals with an excellent hands-on skillset. They should also have a strong understanding of Generative AI and ideally be practiced in creating experiences or prototypes using these technologies. Responsibilities:
Lead a UX team, managing multiple major or complex projects from start to completion, with overall responsibility for delivery
Build and develop a high-quality team, coaching and developing team leads and senior designers
Work as a highly effective manager providing guidance and opportunities for junior managers and staff to grow and thrive
Apply a formalised UX research and design process for the team, ensuring delivery of high quality, repeatable results
Use metrics and data to support decision-making, guiding tech partners where needed to add necessary metrics
Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches, and solutions.
Acts as a trusted partner to business stakeholders, "shifting left", and providing expert guidance on product strategy and design
Create wireframes, prototypes, and high-fidelity designs
Perform various flavors of testing to validate and inform design decisions
Provide development teams with high quality assets, handover, and ongoing guidance to ensure they have all they need to implement your designs, with regular UX review checkpoints as needed.
Regular, transparent communication of status and metrics to management and stakeholders
Continuous seeking of opportunities to make improvements to team efficiency and process
Keep up to date with the latest UX and AI practices, innovations, and tools
Ensure designs comply with ADA/WCAG standards for accessibility
Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed
Confidently challenge substandard work within the team, and provide constructive feedback, coaching and guidance to resolve
Promote the value of UX within the wider organization
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency,
as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications
12+ years of relevant experience
4+ years successfully leading design teams
Proven time and project management skills
Significant experience working with senior clients, stakeholders, and developers
Exceptional communication and presentation skills
Strong skills in skilled design tools e.g., Figma
Experience working with AI tools
Experience working with agile methodology
Experience working with third party service providers
Financial services knowledge or experience
Strong practical knowledge of software development preferred
Education
Bachelor’s/University degree, Master’s degree preferred
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Job Family Group: Technology
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Job Family
Digital Design Engineering
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Time Type
Full time
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Most Relevant Skills Please see the requirements listed above.
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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
📌 Head Head of UX (Audit, Legal and Investigations) and Regional Lead for India - SVP (Pune)
🏢 Citi
📍 Pune