Job Requirements

About the Role The Head – Enterprise Transaction Monitoring will lead the organization's fraud transaction monitoring and credit card fraud investigation functions. This strategic role is responsible for overseeing enterprise-wide fraud surveillance, managing high-volume alert handling, driving technology-led transformation, and ensuring regulatory compliance. The incumbent will play a pivotal role in safeguarding the bank's digital and retail banking operations from fraud risks while enabling business growth through robust risk containment strategies.

Key Responsibilities

Primary Responsibilities

- Lead and manage the Enterprise Transaction Monitoring and Credit Card Investigations team

- Develop and execute the fraud risk strategy aligned with enterprise risk objectives for transaction monitoring and credit card fraud investigations.

- Maintain governance standards and ensure quality submissions to avoid audit observations.

- Liaise with law enforcement for fraud/legal case representation.

- Oversee fraud surveillance mechanisms across banking transactions and credit card operations.

- Ensure timely and thorough investigations of fraud alerts, disputes, and suspect transactions.

- Drive closure of cases within regulatory timelines and implement corrective actions.





- Implement comprehensive processes for unauthorized electronic banking disputes.

- Coordinate with internal stakeholders to prevent frauds and mitigate risks.

- Introduce advanced technologies and agile systems to strengthen fraud detection and response.

- Drive automation initiatives to reduce TAT, optimize manpower, and scale operations.

- Benchmark fraud management practices with industry standards and plan strategic improvements.

Secondary Responsibilities

- Support cross-functional initiatives to improve transaction monitoring processes.

- Collaborate with internal teams to ensure seamless implementation of monitoring systems.

- Provide insights and recommendations to enhance compliance and operational efficiency.

What We Are Looking For

Education

- Graduate – Any discipline

- Postgraduate – MBA

Experience

- Minimum 20 years of relevant experience in enterprise transaction monitoring/ fraud investigations/ RCU

Skills and Attributes

- Robust analytical and investigative skills.

- Proficiency in data aggregation and reporting.

- Effective communication and presentation skills.

- Leadership capabilities to manage and motivate teams.

- Ability to identify and mitigate financial risks.

- Strategic thinking and decision-making abilities.

📌 Head-Enterprise Transaction Monitoring (Navi Mumbai)
🏢 IDFC
📍 Navi Mumbai