:

End-User Support

 Provide L1/L2 technical support for desktops, laptops, printers, scanners, and peripherals

 Troubleshoot hardware, software, OS, and application issues (Windows)

 Resolve issues related to MS Office, Outlook, browsers, antivirus, and standard enterprise tools

- Desktop & Laptop Management

 Installation, configuration, and maintenance of desktops, laptops, and accessories

 Perform OS installation, upgrades, patching, and driver updates

 Manage system performance and preventive maintenance activities

- Operating Systems & Software

 Support Windows 10/11.

 Install, configure, and support business applications and licensed software

 Ensure compliance with software licensing and IT policies

- Network & Connectivity Support

 Troubleshoot LAN, Wi-Fi, VPN, and internet connectivity issues

 Support basic network tasks such as IP configuration, printer sharing, and network drives

 Coordinate with Network/ISP teams for escalated issues

- Asset & Inventory Management

 Maintain IT asset inventory, tagging, and documentation

 Track allocation, movement, and lifecycle of desktops and laptops





 Support onboarding / offboarding activities (device setup and recovery)

- Security & Compliance

 Ensure endpoint security (antivirus, patches, password policies)

 Follow information security and data protection guidelines

 Report security incidents, malware infections, or policy violations

- User Account & Access Support

 Manage user accounts (AD, email, VPN, shared drives)

 Reset passwords and manage access permissions as per approval

- Documentation & Reporting

 Maintain incident records, service reports, and SOPs

 Update knowledge base and troubleshooting guides

 Prepare daily/weekly support status reports

- Vendor & Team Coordination

 Coordinate with hardware, software, and AMC vendors for repairs and replacements

 Escalate unresolved issues to L3 or specialized teams

 Support audits and compliance checks when required

- General Responsibilities

 Provide timely and courteous user support

 Support shifts, weekend support, or on-call duties if required

📌 Executive/ Sr. Executive-IT & ERP (Mumbai Suburban)
🏢 Ami Polymer
📍 Mumbai Suburban