PowerShell Scripting – Automating IAM tasks and troubleshooting using PowerShell.
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Handling escalated IAM-related incidents and performing root cause analysis.
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Generating reports for access logs, policy changes, and compliance checks.
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Deep understanding of Active Directory, LDAP, and Azure AD Connect.
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Familiarity with SAML, OAuth, Kerberos, and other IAM protocols.
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Ensuring adherence to IAM policies and standards.
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Participating in change control processes for IAM systems.
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Transparent communication with internal teams and maintaining support documentation.
Roles and Responsibilities
L2 Support Roles and Responsibilities
Operational & Administrative Tasks
- Add/Remove Roles: Assign built-in or custom roles to users/groups as per access requests.
- Ensure PIM Activation: Validate that Privileged Identity Management is enabled for eligible roles.
- Group Management:
- Create and manage security and Microsoft 365 groups.
- Assign access to resources via group membership.
- Access Management:
- Grant/revoke access to groups and enterprise apps based on approved requests.
- Monitor access reviews and escalate anomalies.
- Device Lifecycle Management:
- Monitor device registration and compliance status.
- Perform basic troubleshooting for device join issues (Azure AD Join/Hybrid Join).