JOB PURPOSE/OVERVIEW/SUMMARY

We are looking for a agile and presentable Employee Engagement Consultant with a blend of HR and Marketing experience to build and nurture long-term relationships with key enterprise clients through meaningful, consultative interactions. The role involves understanding each client's employee engagement objectives, recommending gifting and rewards & recognition (R&R;) solutions aligned to their people and brand strategy, gathering feedback, improving customer experience, and driving referral-based growth opportunities for the sales team.

The ideal candidate understands how HR teams plan engagement calendars, R&R; programs, and employee milestone celebrations, and can pair this with marketing skills — branding, campaign thinking, and creative communication — to position OffiNeeds as a strategic engagement partner. Excellent communication, interpersonal, and relationship-building skills with a strong professional presence, a customer-centric mindset, and a proactive approach are essential.

KEY DELIVERABLES / RESPONSIBILITIES

Employee Engagement Consulting (HR Focus)

- Understand clients' HR and employee engagement priorities — onboarding kits, R&R; programs, festive gifting, milestone celebrations, and event merchandise.

- Consult HR and Admin stakeholders on annual engagement calendars and recommend suitable gifting solutions for each occasion.

- Stay updated on employee engagement trends and best practices to advise clients credibly.

Marketing & Brand-Led Engagement
- Recommend co-branded and customized gifting concepts that reflect each client's brand identity and culture.

- Support engagement campaigns, curated catalogs,



and creative presentations for client pitches

- Suggest innovative ideas and gifting solutions based on client preferences, market demands, and seasonal campaigns.

Client Relationship Management
- Develop and maintain strong relationships with enterprise and corporate clients, primarily HR, Admin, and Marketing decision-makers.

- Conduct regular client meetings and follow-ups to understand business requirements and expectations.

- Ensure high levels of customer satisfaction through proactive engagement and support.

Client Feedback & Experience Enhancement
- Gather customer feedback and coordinate internally to improve overall service experience.

- Identify client concerns and ensure timely resolution by coordinating with internal departments.

- Act as a bridge between clients and internal teams for seamless communication.

Business Growth & Opportunity Identification
- Identify upselling, cross-selling, and business expansion opportunities within existing accounts.

- Generate referral opportunities and support the sales team in converting leads.

- Monitor client engagement and suggest strategic initiatives to improve retention.

Coordination & Communication
- Coordinate with Sales, Operations, and Support teams to ensure smooth execution of client requirements. • Prepare meeting summaries,



client reports, and relationship status updates.

- Maintain regular communication with key stakeholders to strengthen business partnerships.

Market & Industry Understanding
- Stay updated on industry trends, corporate gifting requirements, and competitor activities.

- Track how leading organizations run employee engagement and R&R; programs and translate these insights into client solutions.

Requirements

REQUISITE CANDIDATE PROFILE:
- Graduation is mandatory; MBA/PGDM in HR or Marketing will be an added advantage.

- 5 to 7 years of combined experience across HR (employee engagement, rewards & recognition, internal communications, HR business partnering) and Marketing (brand management, client servicing, campaign management, corporate sales).

- Exposure to Corporate Gifting, Retail, Hospitality, Events, or Service Industry will be preferred.

- Sound understanding of employee engagement frameworks, R&R; practices, and the corporate HR calendar (festivals, milestones, annual events).

- Excellent verbal and written communication skills with strong presentation abilities.

- Strong interpersonal and relationship-building abilities; well-groomed and professionally presentable.

- Strong listening, negotiation, and client-handling skills.

- Ability to manage multiple enterprise accounts effectively.

- Customer-focused with a proactive, creative, and solution-oriented approach.

- Proficient in MS Office and CRM tools; familiarity with design/presentation tools (e.g., Canva) is a plus.

Benefits

- Provident Fund (PF)

- Group Medical Coverage (GMC)

- Gratuity

📌 Employee Engagement Consultant (Bengaluru)
🏢 OffiNeeds.com
📍 Bengaluru