Role Description This full-time, on-site Customer Onboarding Specialist / Implementation Specialist role is based in New Delhi. The specialist will guide new customers through the end-to-end onboarding process, including requirements gathering, solution configuration, data validation, and go-live support.

Daily responsibilities include coordinating implementation timelines, conducting training sessions, preparing documentation and user guides, and responding to customer inquiries. The role involves closely monitoring onboarding progress, resolving issues, and collaborating with internal teams to ensure smooth implementation and high customer satisfaction. The specialist will also collect feedback to improve processes and support continuous enhancement of onboarding and support practices.

Qualifications

- Strong interpersonal skills with a focus on building positive, professional relationships and fostering trust with customers and colleagues.




- Proven ability to drive customer satisfaction through effective customer support and a service-oriented mindset.
- Solid analytical skills to understand customer requirements, interpret data, troubleshoot issues, and recommend practical solutions.
- Clear and effective communication skills, including the ability to explain complex concepts in a straightforward, structured manner.
- Bachelor’s degree in business, information systems, or a related field, or equivalent relevant experience.
- Experience in implementation, onboarding, or customer success roles, preferably in an academic or technology-driven environment.
- Ability to work on-site in New Delhi, manage multiple projects simultaneously, and meet deadlines with attention to detail.
- Comfort with common productivity and collaboration tools; familiarity with CRM or ticketing systems is an advantage.

📌 Customer Onboarding Specialist / Implementation Specialist (New Delhi)
🏢 Platform AI-geletterd in de zorg
📍 New Delhi