Posted Date: 31 Jul 2026

Function/Business Area: Customer Service

Location: Cuttack

Job Responsibilities

1. Manage all customer interactions
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible prospect
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10. Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship building and service
12.



Follow all contact center policies, procedures, code of conduct and legislative requirements

Education Requirement B Tech / BE degree/Diploma in Networking/ Electronics

CCNA certification preferred

Experience Requirement 6 months - 2 years (Minimum 6 months experience in BPO is mandatory)

Skills & Competencies

1. Speak local language
2. Problem solving skills
3. Customer focus
4. Attention to detail
5. Technical Certification
6. Service mindset

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Location Map: Cuttack

📌 Customer Care Executive Enterprise ( 86630465 ) (India)
🏢 Reliance Jio Infocomm
📍 India