About Momentum (formerly Organicut)

Momentum is building India's procurement backbone for food services. We run an end-to-end B2B platform: sourcing fresh produce and value-added food products, processing them at scale, and delivering last mile to hotels, restaurants, cafs, and institutional kitchens across India. Our clients range from leading QSR and restaurant chains to hotel groups, catering companies, and quick-commerce platforms.

What sets us apart is that we own the full chain, from farm and mandi sourcing, through certified processing facilities, to our own tech-enabled delivery fleet, rather than operating as a middleman. Alongside our enterprise supply and B2B quick-commerce arms, we run a portfolio of own brands riding the same distribution network, reflecting the depth of our operations across sourcing, processing, and distribution.

Key Responsibilities

- Handle inbound and outbound customer calls, queries, and requests
- Track orders and proactively update customers on delivery status
- Resolve customer complaints promptly and effectively




- Coordinate with dispatch/logistics teams to ensure timely deliveries
- Follow up with customers to ensure satisfaction post-delivery
- Maintain accurate records of queries, complaints, and resolutions
- Identify recurring issues and escalate for process improvement
- Support outbound calling for feedback, follow-ups, and service checks
- Uphold service excellence standards across all customer touchpoints

Requirements

- Prior experience in customer care, outbound calling, or similar role
- Exposure to sales operations preferred
- Robust verbal communication and active listening skills
- Patient, empathetic, and solution-oriented approach
- Good problem-solving ability to handle complaints effectively
- Comfortable with CRM/order tracking systems and MS Excel
- Ability to multitask and stay organized in a fast-paced environment
- Graduate in any discipline

Location: Delhi NCR Work Week: Monday to Saturday

📌 Customer Care & Delivery Excellence Executive (Delhi)
🏢 Organicut Fresh
📍 Delhi