We are seeking an experienced and patient-focused Clinic Manager who can seamlessly balance patient counseling with lead management. The ideal candidate will play a key role in guiding patients, improving conversions, and ensuring a smooth and professional clinic experience.
Key Responsibilities:
- Counsel patients for skin and hair treatments based on their concerns and needs
- Convert inquiries and leads into consultations and treatment bookings
- Manage inbound and outbound calls, including follow-ups and lead nurturing
- Clearly explain treatment plans, procedures, and pricing to patients
- Maintain accurate patient records and coordinate effectively with doctors and clinic staff
- Ensure a seamless patient journey from initial inquiry to post-consultation follow-up
- Monitor and improve patient satisfaction and overall clinic experience
Requirements:
- 3–4 years of experience in patient counseling within a dermatology or cosmetology clinic
- Solid communication, interpersonal, and conversion skills
- Experience in handling leads, calls, and patient coordination
- Basic understanding of skin and hair treatments
- Presentable, empathetic, and patient-centric approach
Good to Have:
- Prior sales or conversion experience in aesthetic/dermatology clinics
- Familiarity with CRM tools or lead management systems
Note:
This role requires a balance of patient care and business acumen. The candidate will be responsible for driving patient satisfaction while contributing to clinic growth through effective consultation and conversion.
Interested candidates can share their resume at - [Confidential Information] or WhatsApp on (phone hidden)