;

- ;Handle live customer chat interactions by providing timely, accurate, and professional assistance, while independently resolving customer inquiries and delivering a seamless customer experience.
- ;Strive to achieve first-contact resolution through a single chat interaction whenever possible, ensuring customer inquiries are resolved within established turnaround time and service level expectations.
- ;Document key notes and outcomes from each chat so that other experts can refer back to them later.
- ;Provide customers with accurate guidance and recommended next steps while ensuring full adherence to applicable tax laws, regulations, and compliance requirements.

; Qualification

- ;Bachelor s degree in Accounting, Finance, or a related field (M.B.A in Accounting and Finance preferred).
- ;Language Computer Proficiency
- ;Solid written and verbal English communication skills,



including the ability to communicate clearly, concisely, and effectively through chat-based interactions. Candidates should also demonstrate English language proficiency at a B2+ level or higher.

; Behavioural Competencies (ASK Framework)

- ;Flexible to work U.S. shifts, primarily EST hours.
- ;Strong customer-service orientation with a compliance-first mindset

; Job Category: US Taxation ; Job Type: Full Time

; Job Location: Hyderabad

; Job Shift: Night Shift

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Chat Expert - Tax Preparer (Hyderabad)
🏢 Pacific Group
📍 Hyderabad