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Must-Have:

- Solid knowledge of the ServiceNow Platform (especially ITSM and CMDB) and the potential value and benefits that can be delivered to Clients, either OOB or with minimum customization
- Maintain knowledge in line with each ServiceNow upgrade, patch, enhancement, and new product lines
- Interpersonal skills, to help negotiate priorities and resolve conflicts among project stakeholders; such as clients and internal team members
- Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts
- An aptitude for problem-solving.
- Skilled in conducting/leading workshops of a minimum of 10 people.
- Can communicate both verbally and in written form clearly and informatively and listen
- Expert organizational and time management skills with the ability to prioritize, self-starter able to work independently with a minimum of supervision.
- Decompose high-level information in detail.
- Ability to articulate technical IT changes clearly and simply to business stakeholders.
- Ability to define problems,



collect data, and establish facts in a structured way for detailed analysis
- Ability to analyze large amounts of complex information in order to reach valid and justifiable conclusions
- Experience working in an Agile methodology and applying Agile practices where applicable
- Understanding of the end-to-end view of how business processes are supported by tools and applications.
- Practical experience in documenting process maps using Visio or other tooling.
- Knowledge of Microsoft Office application suite software (MS Word, Excel, PowerPoint, and Visio)

Should Have

- Fundamental understanding of the implications of applications architecture and other technical considerations.
- ITIL V3 or V4 Foundation certification
- Business Analysis centric qualifications e.g., BCS or IIBA
- ServiceNow Certified System Administrator
- Scrum or Agile certification
- Developer or Architect experience

📌 Business Analyst ServiceNow | 5-15 Years Exp | IST Time | Hybrid Mode (Bengaluru)
🏢 PradeepIT Consulting Services
📍 Bengaluru