- Manage and oversee the daily operations of the customer service team.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Collaborate with cross-functional teams to resolve complex customer issues.
- Analyze customer feedback and provide insights to improve overall customer experience.
- Train and coach team members to ensure they have the necessary skills and knowledge.
- Monitor and report on key performance indicators to measure team effectiveness.

Job Requirements

- Minimum 5 years of experience in customer service or a related field.
- Strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Robust problem-solving and analytical skills.
- Experience working with clients and resolving complaints.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Assistant Manager Customer Service - NRO CS (New Delhi)
🏢 Dhl Supply Chain
📍 New Delhi