Job descriptionWe re Hiring Customer Care Executive II Female Preferred onlyLocation Gurugram Experience 1-3 Years Industry Fashion LifestyleAbout ANNY ANNY is a modern fashion-forward brand redefining luxury in India Were disrupting the market with globally inspired premium-quality collections that are both trendy and affordable filling the massive gap between low-quality products and overpriced designer wear From everyday essentials to statement outfits were the go-to destination for women who dress to express themselves Role We are looking for a Customer Care Executive to be the voice of ANNY and deliver an exceptional customer experience at every touchpoint This role requires strong communication skills empathy and a problem-solving mindset to handle queries resolve complaints and ensure a smooth post-purchase journey for our customers What You ll do - Respond promptly to customer queries via email WhatsApp calls and social media DMs - Manage order tracking returns exchanges and refund processes in line with company policies - Provide accurate product and order information to assist customers in making purchase decisions - Record and escalate unresolved issues to the concerned departments for timely resolution - Coordinate with logistics partners to ensure on-time deliveries and returns - Share customer insights and feedback with the team to improve processes and product experience Who You Are - Female candidate with 1 - 3 years experience in customer service preferably in e-commerce or fashion retail - Excellent verbal and written communication skills in English Hindi - Strong problem-solving ability with a customer-first approach - Familiarity with CRM tools order management systems and MS Excel Google Sheets - Patient empathetic and able to handle challenging situations calmly - Ability to thrive in a rapid-paced creative environment ref updazz com

📌 Anny - Executive - Customer Success (1-2 Yrs) Gurgaon/gurugram (after-sales/customer Service)
🏢 Anny
📍 Gurugram