- Santriya Technologies is seeking an AI Travel Disruption & Rebooking Coordinator to manage travel disruptions and rebooking cases using AI-generated alternatives and automated workflow support, with human validation of availability, cost, policy and customer impact.

- Product & documentation operating model: You will be assigned one or more company products, client solutions or operational services.

- The approved product documentation, SOPs, policies, process maps, knowledge articles, release notes, controls, scripts and AI runbooks are the source of truth.

- Use only approved enterprise AI tools to retrieve, summarize, draft, classify, prioritize or automate work.

- Validate material AI outputs against current documentation and authoritative system data, record exceptions, and escalate conflicts or missing guidance.

- Do not invent product features, prices, customer entitlements, engineering limits, regulatory positions or safety instructions.

- Key Responsibilities:
- Monitor disruption queues and prioritize by departure time, customer impact and available options.

- Use AI to assemble alternative itineraries, accommodations or actions from live approved inventory.

- Validate all options, prices, restrictions and downstream connections before presentation or booking.

- Communicate choices clearly and obtain required customer authorization.

- Coordinate suppliers/partners and document waivers, refunds or exceptions.





- Escalate stranded, vulnerable, medical, visa/documentation or safety-critical cases.

- Maintain accurate case chronology and cost records.

- Analyze disruption causes and rebooking outcomes for process improvement.

- AI-enabled ways of working:

- Use approved GenAI copilots, enterprise search/RAG, analytics and workflow agents to reduce repetitive work and improve decision preparation.

- Keep prompts, outputs and automated actions within approved data-access, confidentiality and retention rules.

- Correct inaccurate summaries, classifications or recommendations before they become customer, operational or system records.

- Feed recurring AI errors, knowledge gaps and process friction into product, documentation and control improvement.

- Human accountability: AI is a copilot, not the accountable decision-maker.

- The role holder remains responsible for judgement, quality, privacy, security and appropriate escalation.

- Credit, fraud blocking, legal/regulatory, financial advice, safety-critical, clinical, employment and other high-impact decisions must follow delegated authority and required human review.

- Success Measures:
- Rebooking time and customer communication improve

- Incorrect rebookings reduce
- High-impact cases are prioritized correctly

- Recovery cost and exception use are transparent

📌 AI Travel Disruption & Rebooking Coordinator (Chennai)
🏢 Santriya Technologies
📍 Chennai