AMS Support & Incident Management

- Provide L2/L3 support for SAP BO/BI issues
- Troubleshoot and resolve:
- Report failures (Web Intelligence, Crystal Reports)
- Data inconsistencies between ECC and BW
- Job failures (ETL / data loads)

- Manage SLA-driven tickets via tools like ServiceNow / JIRA

Reporting & Dashboard Support

- Support and enhance reports built using:
- SAP BusinessObjects (WebI, Crystal Reports)
- SAP BW Queries (BEx)

- Validate report data against ECC tables (e.g., VBAK, BKPF, MARA)
- Ensure business-critical reports are always available and accurate

Change Requests & Enhancements

- Implement minor enhancements / CRs :
- Modify existing reports
- Create new queries or dashboards

- Prepare functional/technical specifications
- Coordinate with development teams for implementation

Data & ETL Monitoring

- Monitor and support:
- Data loads (InfoPackages, DTPs, Process Chains)
- Delta loads from ECC to BW

- Identify and fix:

- Data load failures
- Performance bottlenecks

Performance Optimization

- Optimize:
- Slow-running reports
- BW queries and data models

- Improve query performance using:

- Aggregates
- Indexing
- Query design best practices

Integration with ECC

- Strong understanding of ECC data sources:
- FI, SD, MM modules

- Validate extractors and data flow from ECC to BW/BO
- Handle issues related to:

- LO Cockpit
- Generic extractors
- Delta mechanisms





Testing & Transport Management

- Perform:
- Unit Testing
- Integration Testing
- UAT support

Manage transports across landscapes (DEV QA
- PROD)

Documentation & Knowledge Management

- Maintain:
- Technical documentation
- KT documents
- Report catalogs

- Support knowledge transfer sessions

Continuous Improvement

- Identify opportunities to:
- Automate reporting
- Improve data quality
- Enhance user experience

Required Skills & Experience

✔ Experience

- 6–12 years of SAP BO/BI experience
- Strong exposure to ECC AMS / Support projects
- Experience in handling production support environments

✔ SAP BO Skills

- Hands-on with:
- Web Intelligence (WebI)
- Crystal Reports
- Universe Design (IDT / UDT)

- Experience in report scheduling and publication

✔ SAP BW Skills

- Strong knowledge of:
- BW Data Modeling (InfoObjects, DSOs, InfoCubes)
- BEx Queries
- Process Chains

- Experience in:

- Data extraction from ECC
- Delta handling

✔ Technical Skills

- Knowledge of:
- SQL / database concepts
- ECC tables (FI, SD, MM)

- Understanding of:

- Data warehousing concepts
- ETL processes

✔ Tools & Methodologies

- ITSM tools:
- ServiceNow / JIRA / Remedy

- Exposure to:

- SAP Solution Manager (nice to have)

Valuable to Have

- Exposure to:
- SAP BW on HANA / BW/4HANA
- SAP Analytics Cloud (SAC)

📌 Sr SAP BI/BO Consultant (India)
🏢 Jade Global
📍 India