, Permanent Position: Customer Service Agent Company
Overview: Bluespirit is a leading airport services company based in
Kochi, Kerala, India. We provide a range of services to ensure a
seamless and comfortable travel experience for our customers. Our
team is dedicated to providing the highest level of customer
service and we are looking for a passionate and customer-oriented
individual to join our team as a Customer Service Agent. Job
Overview: As a Customer Service Agent, you will be responsible for
providing exceptional customer service to passengers at the
airport. You will assist with check-in, boarding, and other related
tasks to ensure a smooth and efficient travel experience for our
customers. You will also handle any inquiries or concerns from
passengers and provide timely and accurate information. Key
Responsibilities: - Greet and assist passengers at check-in
counters and boarding gates - Handle ticketing and seat assignments
- Process baggage and ensure it is loaded onto the correct flights
- Answer inquiries and provide information on flight schedules,
delays, and other related matters - Assist passengers with special
needs or requests - Handle and resolve customer complaints and
issues in a professional and timely manner - Collaborate with other
airport staff to ensure a seamless travel experience for customers
- Follow all safety and security procedures to ensure a safe and




secure airport environment - Keep accurate records of all customer
interactions and transactions - Attend training sessions and stay
updated on airline policies and procedures Qualifications: - High
school diploma or equivalent - Prior experience in customer
service, preferably in the airline industry - Excellent
communication and interpersonal skills - Ability to handle and
resolve customer complaints in a calm and professional manner -
Strong problem-solving skills - Knowledge of airline policies and
procedures is an asset - Ability to work in a quick-paced and
dynamic environment - Willingness to work flexible hours, including
weekends and holidays - Fluent in English, knowledge of other
languages is a plus - Must be able to pass a background check and
obtain necessary airport security clearance We offer: - Competitive
salary and benefits package - Opportunities for career growth and
development - A supportive and inclusive work environment -
Training and learning opportunities - Employee discounts and perks
If you are passionate about providing exceptional customer service
and thrive in a fast-paced environment, we would love to hear from
you. Apply now to join our team at Bluespirit as a Customer Service
Agent and be a part of making the travel experience a memorable one
for our customers.

📌 Customer Service Agent Job At Airport (Kochi)
🏢 Bluespirit
📍 Kochi