05 Aug
|
Important Business
|
New Delhi
05 Aug
Important Business
New Delhi
Telesales / Customer Support
Executive – International Business
Job Description
Grainville India is a fast -growing rice processing and export company.
Supplying premium Indian rice to buyers across the Middle East, Africa, Europe,
USA, and other global markets.
We are looking for a Telecaller /
Customer Support Executive who will support our international sales team
through calling, follow -ups, customer coordination, and CRM updates.
This is a non -target -based role, focused on communication, coordination,
and support—not direct sales closure.
Role Summary
- Handle outbound and inbound calls with international
buyers and prospects
- Support sales and export teams through regular
follow -ups and customer coordination
- Act as a communication bridge between buyers, sales
team, and internal departments
- Maintain accurate customer records and call updates in
CRM
Industry
& Role Details
- Industry: Rice Export / Food Processing / Agro Commodities
- Functional Area: Customer Support / Sales Support
Requirements
Key Responsibilities
Telecalling & Customer Support
- Make outbound calls to international buyers, importers,
and distributors for follow -ups and information sharing
- Handle inbound calls from buyers and respond to basic
queries professionally
- Share product details, company information, and meeting
confirmations (no selling targets)
- Follow up on emails, quotations, samples, meetings, and
discussions
Buyer Coordination & Follow -ups
- Coordinate buyer calls, meetings, and appointments as
guided by the sales team
- Maintain regular communication with buyers to ensure
timely responses
- Escalate key buyer feedback or concerns to the
sales/management team
CRM & Data Management
- Update call details, buyer information, and follow -up
status in Zoho CRM
- Maintain buyer databases, call logs, and follow -up
trackers
- Assist sales executives with lead data and customer
records
Internal Coordination Support
- Coordinate with sales, operations, and logistics teams
for buyer -related communication
- Support documentation follow -ups related to samples,
shipments, or inspections (support role only)
Candidate Profile
- 1–3 years of experience in Telecalling, Customer Support,
Sales Support, or Call Coordination
- Good spoken English (international calling experience
preferred)
- Comfortable speaking with overseas customers
- Basic knowledge of CRM, Excel, Gmail, and calling
tools
- Polite, confident, and customer -focused communication
skills