Customer Success & Implementation Manager – Real Estate SaaS | TBangalore | 4-7 LPA

Position Overview

We are looking for a Customer Success & Implementation Manager to drive end-to-end implementation, onboarding, adoption, and customer success for our Real Estate CRM & ERP SaaS platform.

Key Responsibilities:

- Lead end-to-end CRM & ERP implementations

- Gather business requirements and map them to product capabilities

- Manage project plans, deployment, UAT, and go-live activities

- Configure workflows, user roles, and business processes

- Drive customer onboarding, adoption, and engagement

- Conduct training sessions and product demonstrations

- Manage stakeholder communication and project milestones

- Ensure customer satisfaction, retention, and success

Required Skills:

✔ 3+ years of experience in SaaS Implementation, Customer Success, or Project Management

✔ Experience with CRM, ERP,



or Real Estate technology solutions

✔ Solid communication, stakeholder management, and problem-solving skills

✔ Expertise in requirement gathering, workflow design, and process mapping

✔ Ability to manage multiple projects simultaneously

Preferred:

- Experience working with Real Estate Developers, Builders, or Property Management companies

- Knowledge of lead management, inventory, bookings, collections, and customer lifecycle processes

- Familiarity with Agile methodologies

Success Metrics:

- On-time project delivery

- Successful onboarding and go-live

- High customer satisfaction and retention

- Increased product adoption and usage

Pay: ₹300,000.00 - ₹500,000.00 per year

Work Location: In person

📌 Customer Success & Implementation Manager – Real Estate SaaS (India)
🏢 Vinicio Adivisory
📍 India