KEY RESPONSIBILITIES: Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance Handling Centralized welcome calling Process. Reduction in Discrepancy ratio. WIP Management - GO actionable TAT, issuance TAT. Vendor Bill Management Manage Dashboards Governance for field ops Field operation HO coordination for field operation fulfillment support.
- Lead Employee engagement initiatives for CAT-ops MEASURES OF SUCCESS: Paid to Applied Business ≥92% Ensure 100% welcoming calling on applied current business on time Minimize channel discrepancy ratio5% Reduction in Business leakage5 % Improvement in Employee engagement score QUALIFICATION EXPERIENCE Graduate in any discipline. 5-7 years of experience in New Business. Life insurance experience is preferred KNOWLEDGE SKILL Excellent Inter-personnel skills High internal customer centricity Relationship building JOB DESCRIPTION Job Title: Deputy Manager –Customer Advisory Team Band: 5B Reporting To: Assistant Vice President Incumbent: Department: Customer Advisory Team Supervising: JD defined on: Location: Gurgaon