This position is with Kaaiser, one of the brands under Manifest Global, which also includes Cialfo, BridgeU and Explore.

About This Role

We are hiring a Senior Manager of Operations and University Relationships to own operations and grow University Partnerships.

This is a senior, high-impact role for someone who operates comfortably with university leadership, understands the commercial and strategic drivers of international recruitment, and can turn strong relationships into measurable, long-term value.

The role goes beyond relationship management. You will act as a strategic partner, commercial negotiator, and long-term relationship owner, ensuring partnerships are:

- High-performing today

- Strategically aligned for the future

- Commercially robust and defensible

Role Objective

- To build and scale the New Zealand vertical by:

- Establishing a robust end-to-end operations system (Application → Visa → Enrolment)

- Securing and managing direct university partnerships in Recent Zealand

- This role is a business-building mandate, not just operational oversight.

What Success Looks Like

- A fully functional NZ operations engine with high visa success rates

- Strong portfolio of direct university partnerships

- NZ established as a revenue-generating vertical for Kaaiser

Key Responsibilities

1. Operations Setup & Management (Application → Visa)

- Design and implement end-to-end processing workflows for NZ applications

- Establish SOPs, timelines (TATs), and quality benchmarks

- Oversee:

- Application submissions

- Offer follow-ups

- Visa documentation and filing

- Ensure high visa success rate and compliance adherence

- Build and train a dedicated NZ processing team

2. University Partnerships & Business Development

- Identify and prioritise target universities and institutes in New Zealand

- Build relationships with:





- International offices

- Regional managers

- Negotiate and secure partnership agreements / MOUs

- Drive towards preferred / direct partner status

- Maintain ongoing engagement to increase application and enrolment volumes

3. Market Development (India → NZ)

- Define and execute India market strategy for New Zealand

- Enable B2B teams with:

- NZ-specific product knowledge

- Visa and admission insights

- Support positioning of NZ as a viable and attractive destination

4. Conversion & Product Ownership

- Ensure clarity on:

- Course offerings

- Entry requirements

- Visa regulations

- Improve:

- Application quality

- Offer conversion

- Visa success rates

5. Stakeholder Management

- Act as single point of contact for NZ universities

- Collaborate with internal:

- Sales teams

- Operations teams

- Build a strong feedback loop between universities, agents, and internal teams

Key Performance Indicators (KPIs)

- Operations

- Application → Offer conversion ratio

- Offer → Visa → Enrolment conversion

- Visa success rate (target: 90%+)

- TAT adherence and processing efficiency

- Partnerships

- Number of university contracts signed

- Active partnerships generating applications/enrolments

- Business Growth

- Number of NZ applications and enrolments

- Agent activation for NZ

- Revenue contribution from NZ vertical

Candidate Profile

- 8–10 years of experience in international education

- Managerial experience in Operations & University relations for NZ study destination

- Strong understanding of:

- NZ admission processes

- Visa frameworks

- Proven track record in:

- University relationship management

- Operations setup or scaling

- Strong stakeholder management and negotiation skills

- Ability to build processes from scratch and scale them

Please note this role follows 5.5 days work week from the Delhi Office

📌 Senior Manager of Operations and University Relationships (New Zealand) (India)
🏢 Leading
📍 India