Telecalling Executive is a skilled who communicates with customers over the phone to generate sales, provide information, resolve queries, or offer customer support.
Key Responsibilities
Make outbound calls to prospective or existing customers.
Answer inbound customer inquiries.
Explain products or services clearly.
Generate leads and schedule appointments.
Follow up with customers and maintain relationships.
Update customer information in the CRM/database.
Meet daily or monthly calling and sales targets.
Required Skills
Excellent communication and interpersonal skills.
Basic computer knowledge (MS Office, CRM tools).
Persuasion and negotiation skills.
Active listening and problem-solving ability.
Ability to work under targets and deadlines.
Qualifications
10+2 or any graduate (requirements vary by company).
Prior telecalling/customer service experience is an advantage but often not mandatory.