Skill required: Next Generation Customer Operations - Customer Service

Designation: Inbound Sales Representative Current Assoc

Qualifications:Any Graduation

Years of Experience:0 to 1 years
What would you do?
Written and verbal communication
Results orientation
Prioritization of workload
Commitment to quality
Agility for quick learning

What are we looking for?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.Looking for a candidate who is positive in communication and has positive knowledge on metrics of Customer Support The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.



The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

Roles and Responsibilities:
In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your own team and your direct supervisor
In this role you will be given detailed instructions on all tasks
The decisions that you make impact your own work and are closely
Please note that this role may require you to work in rotational shifts supervised
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Qualifications
Any Graduation

📌 Inbound Sales Representative New Assoc Maharashtra
🏢 Accenture
📍 Maharashtra