Role & responsibilities

Doctor / Cosmetologist KRA
Consultation & Diagnosis
Conduct comprehensive patient consultations.
Accurate diagnosis of hair and skin concerns.
Treatment plans customized to patient needs.
Conversion of consultations into treatment enrollments.

KPI:
Consultation conversion rate (%)
Number of consultations conducted
Treatment plan acceptance rate
Revenue & Sales Performance
Achieve monthly revenue targets.
Promote suitable treatment packages ethically.
Upsell maintenance therapies and home-care products.

KPI:
Monthly revenue generated
Package sales value
Product sales value
Average revenue per patient
Treatment Delivery & Clinical Outcomes
Ensure treatments are performed as per protocols.
Monitor treatment results and patient progress.
Maintain high standards of safety and hygiene.

KPI:
Treatment completion rate
Clinical outcome success rate
Adverse event/complaint rate
Patient Care & Experience
Build trust and rapport with patients.
Provide explicit explanations and realistic expectations.
Handle patient concerns promptly.

KPI:
Patient satisfaction score
Google review generation
Complaint resolution time




Referral patients generated
Patient Retention & Follow-up
Ensure regular follow-up of ongoing cases.
Reduce dropouts and missed appointments.
Encourage treatment continuity.

KPI:
Retention rate
Follow-up compliance rate
Repeat treatment bookings
Reactivation of dormant patients
Line Management & Patient Flow
Ensure smooth patient movement from consultation to treatment.
Minimize waiting time.
Coordinate with front office and therapists.

KPI:
Average waiting time
Number of patients managed per day
Patient queue management effectiveness
MIS & Documentation
Maintain complete patient records.
Update treatment notes and photographs.
Ensure timely reporting.

KPI:
MIS completion accuracy
Documentation compliance
Daily reporting adherence
Before-after photo documentation rate
Team Coordination & Training
Guide therapists and counselors.
Participate in training programs.
Maintain clinic protocols.

KPI:
Team training sessions conducted
SOP compliance score
Audit performance

Preferred candidate profile

📌 Skin And Hair Doctor Maharashtra
🏢 RichFeel
📍 Maharashtra