CLIENT MANAGEMENT
• Managing existing and new clients on day to day basis.
• Identify Current Project customers viz Developers, institutions, Interior Contractors and Interior Designers,
Architects etc.
• Managing complete Primary/Secondary/Tertiary sales within Project customers.
• Introduction of recent products.
• Responsible for complete sales cycle of the Project segment.
• To regularly monitor sales figures and product mix of the customers/regions.
• To provide feedback about product demand, market trend, product quality issues to the Product
Management Team.
BUSINESS DEVELOPMENT
• Regular meeting with Developers/ Architects/ Interior Designers/ Interior contractors/ Purchase
Managers and many other Projects Customers.
• Regular meeting with Architects/PMC.
• Conducting regular architects meetings for Product specifications.
• Access and analyze market trends and dynamics and competitor behaviors.
• Assessment of market potential through project mapping and Project Data.
SALES PERFORMANCE
• Responsible for achievement of sales targets for the area.
• Ensure timely billing to customer. Manage the collection process so that receivables are accrued within
the prescribed time frames.
• To submit consolidated Weekly and Monthly activity reports to the Reporting Manager.
SOLUTION TO CUSTOMER QUERY
• To ensure that all customer complaints are immediately handled.
• Review all customer queries and complaints from sales or directly from the customer, analyze the
problem, and provide proper solutions.
• Escalate current and unique issues to relevant people in the organization for knowledge and resolution