Job Summary

The Jewellery Store Manager is responsible for managing overall showroom operations, driving sales and profitability, ensuring excellent customer service, maintaining inventory control, and leading the store team to achieve business targets while upholding brand standards and compliance.

Key ResponsibilitiesSales & Business Development
Achieve monthly, quarterly, and annual sales targets for gold, diamond, and other jewellery
Drive high-value customer conversions and repeat business
Handle key and VIP customers personally
Ensure upselling and cross-selling of jewellery products

Customer Experience
Ensure exceptional customer service and luxury showroom experience
Handle customer complaints, exchanges, and escalations professionally
Maintain long-term relationships with customers

Store Operations
Manage day-to-day showroom operations smoothly
Ensure adherence to company SOPs, policies, and compliance standards
Oversee opening and closing procedures, cash handling, and billing
Ensure store hygiene, visual merchandising, and product display standards

Inventory & Security
Monitor stock movement, inward/outward entries, and daily stock reconciliation




Ensure protected handling of high-value jewellery and compliance with security protocols
Coordinate audits, stock verification, and loss prevention measures

Team Management
Lead, train, motivate, and evaluate showroom staff
Prepare duty rosters, manage attendance, and approve leaves
Conduct regular training on product knowledge and sales techniques

Reporting & Coordination
Prepare daily sales reports, MIS, and performance analysis
Coordinate with Head Office for stock, marketing, and operational requirements
Implement promotional offers and marketing activities as per company guidelines

Required Skills & Competencies
Solid leadership and team management skills
Excellent communication, negotiation, and customer-handling abilities
Sound knowledge of gold, diamond, and gemstone jewellery
Understanding of jewellery retail operations, billing, and compliance
Ability to handle pressure and manage high-value transactions

Job Type: Full time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:
Provident Fund

Work Location: In person

📌 Jewellery Store Manager Patiala
🏢 Saraf the jewellers
📍 Patiala