Job description

Profile Summary

The Customer Service Representative is responsible for delivering excellent support to customers by addressing inquiries, resolving issues, and ensuring a positive overall experience.

This role requires solid communication skills, empathy, and the ability to work effectively in a

fast-paced environment.

Key Responsibilities

- Respond to customer inquiries via phone in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Identify customer needs and offer appropriate solutions or alternatives.
- Understand product or service issues and escalate complex cases as needed.
- Maintain detailed and accurate records of customer interactions.
- Follow up to ensure customer issues are resolved satisfactorily.
- Collaborate with internal teams to address customer needs.
- Meet performance metrics, including response time, satisfaction scores, and resolution rates.
- Contribute to continuous improvement of customer service processes.

Qualifications





- Minimum graduate associate or bachelors degree preferred.
- Proven experience in customer service or a similar role.
- Strong verbal and written communication skills.
- Ability to multitask, prioritize, and manage time effectively.
- Problem-solving and conflict-resolution skills.
- Patience, empathy, and a customer-centric mindset.
- Familiarity with CRM software and customer service tools is a plus.
- Ability to work in rotational shifts or weekends

Shift & working hours ( WFO)

6 days working, 1 rotational week-off

Female : Any 9 hours between 7 am and to 8 pm

Male : Any 9 hours between 24*7 any 9 hours

Additional Benefits:

Tailored training programs

Transparent career growth paths

Performance-based incentives

Supportive and collaborative work culture

How to Apply

Send your CV via WhatsApp to: (phone hidden)

[email protected]

📌 Customer Care Executive - Gurgaon Location (Haryana)
🏢 Team Vertex Cosmos
📍 Haryana