Are you ready to power the future?

At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.

Our cutting-edge solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond .

With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.

What will you be doing?

- Handle inbound calls from customers, addressing their queries and concerns with patience and professionalism
- Navigate cultural differences and potential language barriers with tact and understanding
- Troubleshoot and resolve customer issues related to our products and services
- Collaborate effectively with regional stakeholders to ensure seamless customer experience
- Work closely with the local Indian team to improve processes and share insights




- Maintain accurate records of all customer interactions in our CRM system
- Contribute to the continuous improvement of our support processes and knowledge base
- Participate in regular training sessions to stay updated on product knowledge and customer service best practices

Country:
India

City:
Bangalore

REQUIREMENTS

- Excellent English communication skills, both verbal and written
- Ability to understand and work with various accents, particularly American accents
- 0-3 years of experience in customer support, preferably in a support role
- Strong problem-solving skills and ability to think on your feet
- Engineering or technical qualification is a must.
- Patient and empathetic approach to customer service
- Proficiency in using CRM systems and basic computer skills
- Ability to work night shifts to align with US time zones
- Familiarity with the tech industry is a plus

What We Offer (Optional)

- Competitive salary and benefits package
- Opportunities for career growth and skill development
- A diverse and inclusive work environment
- Regular training and upskilling programs

SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.

📌 Technical Service Specialist - Europe (Bengaluru)
🏢 Solaredge
📍 Bengaluru