- As an Executive - Customer Service, you will be responsible to communicate with consumers of healthcare providers in the United States to resolve patient queries and complaints.
- As a Customer Service Representative, you will be responsible for taking calls on phone and resolve patient queries , complaints ,on behalf of the client.
- Utilize effective verbal communication and customer service skills while communicating with customers to resolve the patient queries and escalations.
- Able to manage difficult customer issues while working in a fast-paced environment
- Determine the reason for escalation and best course of action to assist consumers.
- Engage our consumers with the highest level of respect and dignity.
- Document all resolution efforts for each account in accordance with established procedures and compliance policies.
- Communicate professionally and regularly with leadership and peers on status of accounts,



escalations in accordance with established standards.
- Ensure all accounts in assigned lists are managed accurately and in a timely manner.
- Calls are majorly inbound and over a period may move to a blended (inbound/outbound) setting. Accounts are early/mid/late - stage
- Eligibility :

Freshers : Extremely Good Communication skills

Experienced: Atleast 6 months of International voice process experience

- Perks -

2 way cab service

This is a complete night shift

Pay: ₹25,000.00 - ₹45,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Application Question(s):

- Are you willing to work in US shifts?

- What is your current in hand salary and expected salary ?
- how many years of exp do you have in International voice process

Work Location: In person

📌 International Customer Service Exexutive : HealthCare (Voice) (Kharadi)
🏢 Credence Resource Management
📍 Kharadi