CRM Management

- Develop and implement CRM strategies to improve customer acquisition, retention, and loyalty.
- Maintain and update customer databases with accurate information.
- Track customer purchase history, preferences, and engagement activities.
- Design and execute customer loyalty programs, referral programs, and retention campaigns.
- Monitor customer feedback and resolve customer concerns promptly.
- Generate CRM reports and customer insights for management review.

Sales Management

- Achieve monthly, quarterly, and annual sales targets.
- Manage and support showroom, retail, wholesale, and online sales activities.
- Develop relationships with key customers, corporate clients, and channel partners.
- Identify current business opportunities and expand customer base.
- Monitor sales performance and implement strategies to maximize conversions.
- Coordinate with inventory and production teams to ensure product availability.

Marketing & Brand Promotion

- Plan and execute marketing campaigns for jewellery collections, festive promotions, exhibitions, and events.
- Manage digital marketing activities including social media,



email marketing, WhatsApp marketing, and online promotions.
- Coordinate with advertising agencies, designers, photographers, and influencers.
- Conduct market research and competitor analysis.
- Develop promotional materials, catalogues, and branding initiatives.
- Monitor campaign effectiveness and ROI.

Customer Engagement

- Organize customer events, exhibitions, launches, and VIP customer programs.
- Build strong customer relationships to increase repeat business.
- Handle high-value customer interactions and personalized sales initiatives.
- Ensure excellent customer service standards across all customer touchpoints.

Reporting & Analysis

- Prepare sales forecasts and marketing performance reports.
- Analyze customer trends, sales data, and campaign results.
- Track KPIs such as customer retention, conversion rates, repeat purchases, and customer lifetime value.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

- Leave encashment

Work Location: In person

📌 Customer relationship and Sales & Marketing Manager from Jewellery Industry only (Charni Road)
🏢 Nornament Designers
📍 Charni Road