Skill required: Talent & HR Practice - Workday Performance Management
Designation: Delivery Lead Associate Director
Qualifications: Any Graduation
Years of Experience: 18 to 28 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song-all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com

What would you do?

Improve workforce performance and productivity, boost business agility, increase revenue, and reduce costs. Talent & HR Practice involves implementing strategies for recruiting, developing, and retaining employees. This includes managing hiring processes, employee training, and career development programs. The goal is to foster a productive and engaged workforce. Responsibilities also include developing HR policies, managing employee relations, and ensuring compliance with labor laws. This role is crucial for creating a positive and effective work setting. Configure, populate, initiate, and manage performance reviews as well as ongoing feedback for an organization.

What are we looking for?

Talent & HR Career Level - 5
Role Summary

1. Account-Level Service Delivery Ownership

- Lead delivery of HR Shared Services across Core HR, Talent Acquisition operations, Case Management, HRIS support, Total Rewards, Reporting & analytics,



Talent Development, etc.
- Ensure contractual SLA / OLA compliance
- Maintain delivery stability across geographies
- Act as escalation authority for complex service risks
- Accountable for team performance. Responsibilities include workforce planning, competency building, Succession pipeline & service maturity improvement

- Productivity & Commercial Performance Ownership

- Deliver committed productivity targets
- Drive automation adoption
- Optimize pyramid and location strategy
- Improve cost-to-serve metrics
- Support margin expansion initiatives
- Identify revenue expansion opportunities within the account

- HR Transformation & Automation Leadership

- Lead/Support implementation of:
- RPA / AI / Agentic automation
- Operating model redesign
- Process standardization and Harmonization

- Translate transformation roadmap into measurable outcomes.

- Executive Stakeholder Engagement

- Engage regularly with HR Operations leaders, Vendor teams, and Clients.
- Operate as trusted advisor.

Application Knowledge:

- Knowledge of HCMs and ATS like SuccessFactors, Workday and Case management tools like ServiceNow, Zendesk
- Good Knowledge of Gen AI & Agentic framework & Practices. Should have some experience in implementing Gen AI/Agentic solutions in HR domain
- Professional certifications in HR, project management (e.g., PMP), or technology platforms (e.g., Workday Certified) are advantageous.

Skills Required:





- Experience in managing US region clients
- Experience in managing large scale Talent Acquisition for US clients
- Experience in managing end-to-end HR delivery of Global shared services with deep expertise in North American geography
- Deep consulting, advisory, and Operations background with a track record of impressing clients through authoritative expertise and sharp, practical insight
- Demonstrated ability to interact with, influence, and manage senior client stakeholders - including CHROs, SVPs, and VPs - with the executive presence and credibility to drive alignment and build lasting relationships at the highest levels of client organizations
- Deep experience of managing large global multi-functionary HR and technology teams

Roles and Responsibilities:

- This role requires proactive identification, definition, and solving of complex problems that have an impact on the direction of the business or work effort, where analysis of situations requires an in-depth knowledge of Accenture.
- It requires the development and execution of strategy to achieve key business objectives in the area of responsibility.
- Interaction is with senior management levels at a client and/or within Accenture, involving negotiation or influencing on critical matters.
- Individual should have wide latitude in decision making and determination of objectives and approaches to critical assignments.
- Decisions have a major and lasting impact on areas outside of own responsibility.
- Individual manages large complex teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.
- Please note that this role may require you to work in rotational shifts.

Locations:
Job No. AIOC-S01657860 | Navi Mumbai

📌 Delivery Lead Associate Director (Navi Mumbai)
🏢 Accenture
📍 Navi Mumbai