Job Description – Customer Support Executive

Position: Customer Support Executive
Department: Customer Service
Reporting To: Customer Support Manager
Location: Andheri (East) – Head Office

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to manage customer inquiries, process orders, resolve complaints, and ensure a seamless customer experience. The ideal candidate will coordinate with the sales, production, dispatch, and logistics teams to ensure timely delivery and a high level of customer satisfaction.

Key Responsibilities

- Respond to customer inquiries via phone, email, WhatsApp, and other communication channels.

- Process customer orders accurately and coordinate with the production and dispatch teams.

- Track order status and provide timely updates to customers.

- Handle customer complaints, returns, replacements, and warranty-related issues professionally.

- Coordinate with logistics partners to ensure timely delivery of products.

- Maintain customer records, order details, and communication history in the ERP/CRM system.

- Follow up with customers regarding pending orders, payments, and feedback.

- Prepare quotations, order confirmations, invoices,



and shipping documents when required.

- Collaborate with sales, warehouse, and quality teams to resolve customer concerns.

- Support key accounts by ensuring smooth order execution and after-sales service.

- Generate periodic reports on customer complaints, order status, and service performance.

- Build long-term customer relationships through excellent service and prompt communication.

Required Qualifications

- Bachelor's degree in Commerce, Business Administration, or a related field.

- 2–4 years of experience in customer service, preferably in the bag, luggage, leather goods, textile, or manufacturing industry.

Required Skills

- Excellent verbal and written communication skills.

- Strong customer handling and problem-solving abilities.

- Positive knowledge of MS Excel, MS Word, and email communication.

- Familiarity with CRM software is preferred.

- Ability to multitask and work under pressure.

- Strong organizational and coordination skills.

- Attention to detail and accuracy in documentation.

- Positive attitude with a customer-first approach.

📌 Customer Support Executive (Manufacturing)- Andheri East (Mumbai)
🏢 Important Company of the Sector
📍 Mumbai