A Telesales Head is responsible for managing the telecalling or telesales team that generates leads, follows up with prospects, and converts them into customers—usually over phone calls.

Key Responsibilities of a Telesales Head

1. Team Management

- Manage and supervise the telecalling/telesales executives
- Allocate leads to team members
- Monitor daily calling performance
- Conduct regular team meetings

2. Lead Management

- Distribute fresh leads
- Ensure quick follow-ups with prospects
- Maintain lead records in ERP

3. Conversion Support

- Convert inquiries into site visits
- Coordinate with sales managers for site visit scheduling
- Ensure proper follow-up until booking

4. Performance Monitoring

- Track:
- Calls made
- Leads contacted
- Site visits generated
- Conversions
- Prepare daily and weekly reports

5. Training & Coaching





- Train telecallers on:
- Script handling
- Objection handling
- Product knowledge
- Customer communication

Important KPIs for a Telesales Head

- Lead Response Time
- Calls per Executive per Day
- Lead to Site Visit Ratio
- Site Visit to Booking Ratio
- Follow-up Effectiveness
- Team Productivity
- Lead Closure Rate

Skills Required

- Robust communication and persuasion skills
- Team leadership
- Knowledge of ERP
- Ability to handle customer objections
- Understanding of real estate projects and pricing

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Telesales Head (India)
🏢 Rishabh Buildtech India
📍 India