1. Calls & SLA Management

- Monitor and manage service level agreements (SLAs) related to calls.
- Ensure timely response and resolution of customer queries.

2. Resource Management

- Oversee team leave schedules and align resources as per policy.
- Coordinate with engineering teams for smooth operational support.

3. Incident Management

- Log, track, and resolve incidents efficiently.
- Collaborate with teams to ensure swift and effective resolutions.

4. Scheduled Activities

- Plan and execute scheduled maintenance or service activities.
- Ensure proper documentation and communication of all planned activities.

5. Documentation

- Prepare and maintain project documentation, including reports, presentations, and plans.
- Keep records organized and accessible for stakeholders.

6. Administrative Support

- Schedule and organize meetings, prepare agendas, and take meeting minutes.
- Maintain project files and other administrative records.

7. Project Planning & Tracking

- Assist in developing project plans and schedules.




- Track deliverables, monitor progress, and ensure adherence to deadlines and budgets.

8. Communication

- Act as the primary liaison between teams, management, and stakeholders.
- Provide regular project status updates and facilitate effective information flow.

Skills and Certification

- Organizational Skills: Ability to multitask, prioritize, and manage time effectively.
- Communication Skills: Strong verbal and written communication for diverse audiences.
- Technical Proficiency: Familiarity with MS Office applications (Word, Excel, Outlook) and Ticketing tools.
- Analytical Skills: Ability to analyze data, troubleshoot issues, and propose solutions.
- Teamwork: Ability to work independently and collaboratively in a fast-paced environment.

Perks:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 IT Helpdesk Executive (India)
🏢 Indicosmo
📍 India