Job Description

Senior Manager.

About US:

We are a reputed Insurance & Broking Firm is redefining employee health insurance by making it simple, humane, and proactive. Beyond just financial aid for sickness, we focus on employee well-being and happiness, aiming to prevent illness. By transforming Group Health Insurance into an Employee Happiness Program for even 2% of MSMEs, we can impact 3 million families and create a ripple effect of happiness. Our goal is not just to be an insurance broker but a movement for a healthier, happier India.

Job Title: Senior ManagerLocation: Pune/Coimbatore/Kerala

Job Summary:

As the Senior Manager you will play a pivotal role in driving innovation in employee benefits, creating impactful well-being solutions, and expanding our footprint among MSMEs and enterprises. You will lead strategic partnerships, business growth, and product innovation while ensuring our offerings align with our vision of a happiness-driven insurance model.

Key Responsibilities:

- Develop and implement customer retention strategies to minimize churn and increase renewals.
- Monitor client health metrics and deploy proactive solutions for long-term engagement.
- Leverage customer insights to optimize service delivery and mitigate risks.
- Drive product adoption through on boarding,



training, and engagement initiatives.
- Execute data-driven marketing campaigns to enhance brand awareness and client satisfaction.
- Work closely with sales to identify upsell and cross-sell opportunities.
- Organize webinars and customer success events to strengthen relationships.

Qualifications & Skills:

- 6+ years in Client Retention, Customer Success, or Account Management, preferably in insurance or related industries.
- Bachelor’s degree in Business, Marketing, (or related field MBA preferred)
- Proficiency in CRM tools (Salesforce, Fresh desk) and marketing automation.
- Strong analytical, communication, and leadership skills.
- Mandatory experience with Insurance background

If your clients appreciate your honesty and quick turnaround times, if your team feels secure working under your direction, if your colleagues feel your absence in any group gatherings, and if insurers feel jealous of your knowledge of Employee Benefit Insurance policies, then we are looking desperately for you.

Drop your resume at [email protected]

You can also WhatsApp your resumes to +91-XXXXXXXXXX

Pay: ₹1,200,000.00 - ₹2,400,000.00 per year

Work Location: In person

📌 Sr Manager (Customer Success Manager/Key Account Manager (India)
🏢 Insurance & Broking
📍 India