India
Work type:
Office/Remote
Technical Level:
Senior
Job Category:
Software Development
Project:
End-to-end Data science SaaS
Company Overview
N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002, we unite 2,400+ tech-savvy professionals across 40+ countries, working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud, data, AI/ML, embedded software, IoT, and more, driving digital transformation across finance, manufacturing, telecom, healthcare, and other industries. Join N-iX and become part of a team where your ideas make a real impact.
Role Objective
We are seeking a technically skilled senior Support Engineer. You will be responsible for delivering world-class technical support for our products, helping customers overcome technical challenges while ensuring smooth communication between users, support agents, and development teams.
This role requires a mix of strong technical troubleshooting skills, customer-oriented communication, and a proactive approach to improving processes and tools.
Key Responsibilities
Analyze, troubleshoot, and resolve application, system, or integration issues.
Provide outstanding support for Business Hub and Analytics Platform.
Troubleshoot issues over calls with customers when needed.
KNIME workflows to support issue resolution (training will be provided).
Collaborate closely with fellow support engineers and development team members.
Contribute to continuous improvement of support processes, tools, and knowledge sharing.
Share technical insights with the development team to improve future releases.
Participate in on-call rotations
Requirements
Strong experience in technical or application support, helpdesk, ticket management or support engineering.
Familiarity with ticketing systems (Jira, Zendesk, ServiceNow, or similar).
Experience administering software solutions on Linux and/or Windows platforms.
Basic knowledge of SQL database for data checks and issue investigation.
Ability to read and analyze logs.
Familiarity with identity providers (e.g., Keycloak), LDAP, SAML, OIDC, and OAuth.
Solid experience or ready to work in software support, ticket management, and escalation processes.
Knowledge of JVM,Kubernetes deployments, Docker, and RESTful APIs.
Knowledge of major cloud infrastructures (AWS, Azure, GCP).
Excellent communication skills in English (written and spoken).
Ability to clearly explain technical concepts to diverse audiences.
Strong self-organization, curiosity, and eagerness to learn.
Nice to have:
Knowledge of monitoring tools (Grafana, Kibana, Datadog, etc.).
Basic scripting skills (Python, Bash).
Experience supporting SaaS products.
Understanding of CI/CD pipelines and DevOps processes.
×
Easy apply
Name
Surname
Email
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Antarctica
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo, Republic of the
Congo, Democratic Republic of the
Costa Rica
Ivory Coast
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Georgia
Germany
Ghana
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Isle of Man
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakstan
Kenya
Kiribati
Korea, South
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Morocco
Mozambique
Myanmar
Namibia
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestinian Territories
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Reunion
Romania
Russia
Rwanda
Saint Kitts and Nevis
Saint Lucia
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
South Africa
Spain
Sri Lanka
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Venezuela
Vietnam
Virgin Islands, British
Virgin Islands, U.S.
Yemen
Zambia
Zimbabwe
East Timor
South Sudan
Kosovo
Country
Link to Linkedin account
Message
I want to attach my CV
Click to attach CV
I have read and accepted the Terms & Conditions and Privacy Notice
I agree to receive marketing information from N-iX such as job offers, events, etc. (We promise not to spam you).
Easy Apply
or
Refer a friend
Share
Save
×
Subscribe to your search result
We’ll drop you a note when there are new jobs that match your search.
Enter your email address
Subscribe By clicking subscribe, you agree to receive emails from us about open positions. There’s an unsubscribe link in the email if you change your mind later.
📌 Senior Technical Support Engineer (India)
🏢 N-Ix
📍 India