Job Title: Support Executive – Customer Support (EdTech)

Location: Salt Lake, Sector V, Kolkata (Work from Office)

Job Type: Full-Time
Timing- 6 days Working (Sunday WFH, Rotational Week off)

Experience: 0–2 Years (Freshers Welcome)

Device- Personal Laptop Needed

About the Role

House of EdTech is looking for a Customer Support Executive to assist learners and ensure an excellent customer experience. The ideal candidate should possess strong communication skills, a customer-first mindset, and the ability to resolve queries effectively across multiple channels.

Key Responsibilities

- Handle learner queries through calls, emails, and chat.
- Guide learners on course access, platform navigation, and related concerns.
- Resolve customer issues promptly and professionally.
- Escalate complex cases to the appropriate teams.
- Maintain accurate communication and follow-up with learners.
- Collaborate with internal teams to improve support processes.

Requirements

- Bachelor's degree preferred.
- 0–2 years of experience in Customer Support, Telecalling, or similar roles.
- Freshers with excellent communication skills are encouraged to apply.




- Strong verbal and written communication skills in English and Hindi.
- Customer-centric attitude and problem-solving mindset.
- Basic knowledge of digital tools and online platforms.
- Personal laptop is mandatory.

Work Details

- Work Location: Salt Lake, Sector V, Kolkata
- Work Days: 6 Days/Week (Sunday WFH + 1 Rotational Week Off)
- Shift Timing: 11:00 AM – 8:00 PM
- Immediate Joiners Preferred

Why Join Us?

- Attractive performance-based incentives.
- Opportunity to work with one of India's rapid-growing EdTech organizations.
- Learning and career growth opportunities.
- Collaborative and energetic work culture.

Apply Now and become a part of our growing team!
Email id- [email protected]

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Application Question(s):

- Are you comfortable using your own laptop for work purposes?
- Do you have any experience in Customer Support?

Work Location: In person

📌 Support Executive – Customer Support (EdTech) (India)
🏢 House Of Edtech
📍 India