Noida, Uttar Pradesh
Job Summary

Role Overview

Telecom Expense Management (TEMS) is for managing telecom billing, expenses, inventory, and vendor coordination. The role focuses on providing Level 1 support, ensuring billing accuracy, optimizing telecom costs, and maintaining smooth operations across wireline and wireless telecom services in a global environment.

Key Responsibilities

Key Responsibilities

Manage the end-to-end Telecom Expense Management lifecycle , including invoice validation, processing, and dispute resolution
Work closely with mobile and telecom service providers for billing queries, plan management, and service requests
Monitor and manage fixed-line voice, data, and wireless telecom expenses

Provide L1 support to users for:
Mobile device Ordering, Upgrades & Returns.
Call usage, data usage, and billing issues
Service plans and Value-Added Services (VAS)
Coverage and connectivity issues

Track, log, and monitor tickets related to erroneous invoices, EDI files , and ensure timely closure

Perform invoice analysis to:
Identify billing discrepancies and errors
Investigate past dues and resolve with vendors
Analyze misapplied payments and reconcile disputes
Coordinate with vendors to resolve overbilling, payment discrepancies, and disputes
Follow up with vendors for missing invoices and ensure timely receipt

Manage procurement processes , including:
Purchase Orders (PO)
Telecom hardware and inventory procurement
Handle RMA (Return Merchandise Authorization) processes such as device replacement (phones, damaged equipment, etc.)
Perform telecom cost optimization across wireline and wireless services

Generate and maintain reports and dashboards for:
Billing analysis
Contract tracking
Data and voice usage
Use and manage telco portals efficiently for operations and reporting
Skill Requirements

Required Skills & Experience

4–6+ years of experience in Telecom Expense Management (TEMS)

Strong understanding of:




Invoice processing and billing lifecycle
Inventory and procurement management
Vendor and dispute management
Hands-on experience with TEMS platforms (e.g., Calero, Tangoe etc.)
Experience in managing large telecom environments (5000+ users/devices preferred)
Good knowledge of telecom billing systems and EDI processes
Strong analytical, troubleshooting, and problem-solving skills

Key Technologies & Domain Knowledge

Telecom Expense Management Platforms (Calero, Tangoe, etc.)

Telecom technologies and terminologies:
DID, Toll-Free, SIP, PSTN, ISDN
Ethernet handoff, MPLS, Last mile connectivity
T1/E1, CAS, FXS, FXO, Porting

Billing & operations:
Voice/Data services
Managed services
Invoice management and dispute resolution
Understanding of service provider connectivity and telecom infrastructure
Power BI for reporting, data analysis, and dashboard creation.

Communication & Soft Skills

Excellent verbal and written communication skills
Ability to clearly articulate technical issues via phone, email, or in person
Strong customer handling and stakeholder management skills
Good problem analysis and decision-making ability
Ability to work in a rapid-paced, global team environment
Strong attention to detail and ownership mindset

Work Environment & Requirements

Willingness to work in a 24x7 rotational shift environment
Ability to handle unforeseen situations and escalations
Experience working with global customers and enterprise environments
Strong focus on customer satisfaction and service delivery excellence

Preferred Qualifications

Prior experience in telecom domain or managed services support
Exposure to telecom cost optimization initiatives
Experience with enterprise-scale telecom environments and reporting tools

Other Requirements

NA

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📌 Administrator (Support & Operations) (India)
🏢 HCLTech
📍 India