About the Role

Order Operations is the operational backbone of Paessler's go-to-market motion. As an Order Operations Specialist, you will support the full order lifecycle: quote support, order processing through invoicing and cancellations - working closely with Sales, Renewals, and Partner teams to keep deals moving accurately and on time.

This is a collaborative, customer-facing role. You'll be a key point of contact for both internal teams and external customers, helping to resolve order and billing questions with professionalism and care.

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What You'll Do

- Process orders and quotes — Handle new, upgrade, and renewal quotes and orders across direct and partner channels, and ensure accurate order entry across all product lines

- Support invoicing and billing — Assist with invoice corrections, PO number additions, tax adjustments, and customer billing inquiries

- Manage cancellations — Process auto-renewal cancellations and other cancellation requests in line with established workflows

- Support sanction screening — Review sanction hits, verify data,



and escalate confirmed cases to Legal as needed

- Triage and route tickets — Rotate through the Sales Inbox Ticket Master function, classifying and routing incoming tickets to the right team within SLA

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What We're Looking For

Required

- 1–2+ years of experience in order management, sales operations, or a similar operational role

- Working knowledge of Salesforce — familiarity with how it supports prospect and order workflows

- Experience with a ticketing platform such as Freshdesk or similar

- Comfortable communicating directly with customers — written and verbal — in a professional, solution-oriented way

- Strong attention to detail and ability to manage multiple priorities in a fast-moving environment

Preferred

- Salesforce RCA or CPQ knowledge is a plus

- Familiarity with subscription billing models or SaaS order flows

- Experience in a global role covering multiple regions (EMEA, Americas, APAC)

📌 Order Operations Specialist (India)
🏢 contactpoint 360
📍 India