Mention your current salary,designation and experience in subject line. Interested candidate's should mail there resume in word or pdf format at the earliest to [email protected]

Key Skills

- Bachelor’s degree

- Detail-oriented, Project and task management, Time management

- Sales and service experience in a service-oriented or contact center environment

- Excellent interpersonal written and verbal communication skills.

- Must have reliable laptop, internet connection and smartphone

- Have a positive attitude and work well with others

- Problem solver, self-motivated, leadership & strong presentation skills.

- As a cruise advisor, you must be an excellent communicator and possess great sales skills, while having a passion for delivering a world class experience to our customer base

- Excellent active listening skills in order to build rapport with customers

- Ability to relate and respond to the guests concerns and desires

- Must be able to work with Microsoft office apps & create reports & presentations,Navigate between multiple and concurrent computer application.

- Ability to effectively use designated software to manage their book of business

- Be a motivated self-sta

Experience

3-8 years

Responsibilities

- Cruise Booking Agents assist guest by creating a personalized vacation experience

- Cruise Booking Agents manage cruise planning, using sales techniques and deploying guest service skills in a high-volume inbound call center





- Book and confirm Cruise reservations by providing comprehensive information about the Cruises

- Engage with Guest by addressing needs, answering questions, giving directions and other information

- Create and modify reservations

- Assist Guest with managing their accounts, and providing appropriate solutions to concerns

- Provide Guest Service when problems arise and help find solutions with bookings.

- Develop business relationships with Guest and to provide excellent service to our Guests.

- Maintain expected productivity including inbound reservations

- Passion and knowledge of Cruise Sailings and Ships

- Complete all required Company trainings and compliance courses as assigned

- Adaptable with work schedule, including overtime, weekends, and holidays

- Document timely and accurate information about client’s interactions

- Effectively finalize reservations through our preferred cruise line partners

- Sell consultatively and make recommendations to prospects and clients

- Meet monthly revenue & metric goals

- Adhere to company policies, procedures, and business ethics codes

- Communicate with customers to maintain relationships and provide excellent customer service

- Participate in weekly meetings providing insight and findings

Job Description

- Position Type: Full-time
- Compensation: Paid
- Bilingual: Yes, Must: English, Optional: Spanish, Portuguese, Hindi
- Location: Remote to start, onsite at later stage

📌 Cruise Counselor / Cruise Booking Agents ( Travel Domain experience is must) (India)
🏢 Avista Web Technologies
📍 India