- Assist in the creation of qualifications and ensure timely TP/TC (Training Partner/Training Centre) onboarding.
- Coordinate with academic teams to streamline registration and documentation processes.
2. Batch Formation & Documentation
- Facilitate SIDH portal batch formations and ensure documentation is complete for timely approvals.
- Manage data entry and accuracy in alignment with operational standards.
3. Invoicing & Payment Tracking
- Prepare and raise client invoices accurately and on time.
- Monitor receivables, follow up with clients for payments, and maintain financial tracking reports.
4. Client Relationship Management
- Handle client queries and provide operational support.
- Address modification requests and ensure approvals through the proper internal channels.
- Maintain effective communication with clients for service continuity.
5.
External Coordination & Compliance
- Liaise with NSDC to track and resolve raised tickets and pending compliance-related issues.
- Coordinate with NCVET consultants for QP (Qualification Pack) approvals and regulatory documentation.
- Ensure follow-ups with reporting managers/authorities on outstanding project components.
6. Performance Reporting & Data Management
- Track and report key metrics related to project progress, qualification status, and invoicing.
- Maintain comprehensive data records for audits and internal/external reporting.
7. Process Improvement & Additional Support
- Assist in process refinement and contribute to improving operational workflows.
- Support other responsibilities as assigned by the reporting manager.