SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience. In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global foodservice leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

Great People | Great Food | Great Experience | Greater Good
To dive deeper into what drives us, explore our cultural pillars on the SmartQ LinkedIn ‘Life’ page. Are you excited to join our team as Key Account Manager?
Do you enjoy carrying out operations efficiently and feel enthusiastic about maintaining mutually beneficial relationships with clients? As a Key Account Manager at SmartQ, your primary goal will be to ensure client satisfaction, retention, and growth of the business. Do you possess all these skills and wish to make an impact in the world of food and technology? Client and Account Management
Act as the primary point of contact for key clients, ensuring high service standards and strong relationships.
Lead regular client meetings, food committee discussions,



and business reviews to assess performance and identify improvement areas.
Drive client retention, Net Promoter Score (NPS) improvement, and long-term account growth.
Develop and present quotes, proposals, and commercial recommendations aligned with client requirements.
Operations Management
Oversee day-to-day food service operations across client sites, including buffet services, Special events, pop-up counters, and ad-hoc requirements.
Ensure operations are executed as per SmartQ standards, SLAs, contract terms, and statutory regulations.
Monitor food quality, service delivery, hygiene, and safety standards across all units.
Manage manpower planning and scheduling within approved budgets, aligned with sales and demand.
Vendor & Partner Management
Manage end-to-end vendor relationships, including onboarding, negotiations, performance evaluation, and compliance.
Work closely with vendors to improve sales performance, introduce new menus and meal concepts, and reduce food wastage.
Support partners with operational insights and best practices for improved efficiency and profitability.
Financial & Commercial Management
Own P&L; management, budgeting, forecasting, and expense control for assigned accounts.
Conduct food wastage analysis and implement cost-optimization initiatives.




Drive upselling and cross-selling opportunities to increase account revenue.
Ensure strict adherence to HSEQ, food safety, and statutory compliance standards.
Data Analytics and Reporting
Use data analytics to track performance, identify trends, and drive operational improvements.
Prepare Monthly Business Reviews (MBR), MIS reports, and client presentations.
Leverage insights from client feedback, surveys, and audits to improve service quality and menu engineering.
Team and Stakeholder Management
Ensure people retention, performance management, training, and engagement at site level.
Collaborate closely with internal teams, technology, finance, HSEQ, and central operations, to ensure seamless service delivery.
Maintain continuous coordination with the technology team for smooth functioning of SmartQ food-technology platforms.
Branding & Growth Initiatives
Support branding and marketing initiatives at client locations.
Communicate updates on new product offerings, service enhancements, and operational developments.

Graduate/Diploma in Hotel Management or related discipline.
Versatile and willing to take on various tasks to support team efforts.
Sound knowledge and experience working with food, technology, and leveraging people.
Proven experience in managing successful teams in a similar environment.
Basic Food Hygiene certificate and knowledge of HSEQ standards.
Self-motivated, agile, and able to adapt to a changing environment.

Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary.

📌 Key Account Manager (Permanent) (Bengaluru)
🏢 SmartQ
📍 Bengaluru