Duties and responsibilities
Handle customer queries / issues / concerns / feedback / grievances
Convert queries / leads into orders
Pay utmost attention to details
Understand the category of tableware and home décor thoroughly
Train new customer service team members
Create intervention and improvement plans for team members
Suggest new procedures to improve customer service
Resole escalated customer issues
Motivate customer service team to meet goals
Delegate tasks and set deadlines for your internal team
Oversee day-to-day operation
Monitor team performance and report on metrics
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution

Desired Candidate Profile
Excellent communication (English & Hindi) and negotiation skills
Should have good work ethics and calm attitude
Should be able to manage escalations and queries
Valuable typing skills- 25-40 WPM

📌 Customer Support Executive (Kolkata)
🏢 Nestasia
📍 Kolkata