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Team & People Management
Lead, mentor, and develop team managers, project leads, and offshore delivery teams
Own workforce planning, resource allocation, and capacity management
Drive performance improvement, employee engagement, and succession planning
Stakeholder & Client Management
Act as the primary offshore operations contact for onshore stakeholders and leadership
Lead governance meetings and present delivery performance, risks, and improvement plans
Manage escalations end-to-end with timely resolution and explicit communication
Quality, Governance & Continuous Improvement
Build dashboards and reporting mechanisms to track delivery performance
Drive process standardization, root-cause analysis, and corrective actions
Identify automation opportunities to improve productivity
Ensure compliance with organizational, security, and quality standards
Reporting
Own daily, weekly, and monthly operational reporting on SLA adherence, delivery timelines, quality, utilization, and risks
Required Experience
12–16 years of overall experience in IT Operations, Delivery Management, Service Delivery, or Technology Delivery
6–8 years in a managerial or delivery leadership role,



specifically managing offshore teams reporting into onshore/global stakeholders
Proven track record managing multiple projects/workstreams with governance and KPI accountability
Experience handling delivery risks, escalations, and stakeholder expectations
Background in software development, technology services, or insurance technology
Required Skills
Offshore Delivery Management • Operations Management • SLA Management • Delivery Governance • Team Leadership • Resource & Capacity Planning • Stakeholder Management • Risk & Escalation Management • KPI Management • Process Improvement • Management Reporting
Preferred Skills
Insurance/InsurTech domain experience
Experience with global or Middle East-based stakeholders
Agile, Scrum, SDLC knowledge
Jira, Azure DevOps, Confluence, or MS Project
ITIL, Lean, Six Sigma, or PMP certification
Education
Bachelor's degree in Engineering, Computer Science, IT, or Business Administration. MBA or relevant certifications (PMP, ITIL, Agile, Scrum, Lean, Six Sigma) preferred.
Location: Chennai | Work Mode: Work from Office | Type: Full-Time

📌 Operations Project Manager (Chennai)
🏢 Anoud Technologies
📍 Chennai