Skills: Disaster Recovery Exercise Coordination, Root Cause Analysis, Trend Analysis, Presentation Skills, Documentation Standards, Process Improvement Methodologies, Business Continuity Planning Certification (CBCP), Disaster Recovery Planning Certification (CDRP)
Job Summary
Key Responsibilities
Work in close collaboration with BCCM RRP 0.14 and Nordea business/technology areas to establish controls as required by internal and external auditors
Review and understand Business Continuity and Crisis Management (BCCM) Testing Framework uplifts where operational controls are required
Establish and integrate operational controls within BCCM framework using Nordea Group guidelines
Prepare list of Nordea Guidelines, EBA guidelines and other regulatory requirements as relevant and control documentation
Update continuously as project matures
Support Technology Risk Management team (1LoD), BCCM 1st LoD and BCCM RRP to implement controls
Monitor and report controls for effectiveness purposes
Support BCCM RRP Project 0.10 delivery lead with documentation of controls
Keep track of all open actions coming out of meetings, plan follow-up actions and support Delivery lead with timely updates.
Experience Requirements (Essential):
1-3 years of experience in similar/close to similar role and in close collaboration with 2LOD, 3LOD and business stakeholders
Experience with failover and restore from backup testing preferable
Positive understanding of BCCM framework and processes
Experience with risk and controls management methodology and able to identify and document controls for identified risks
Hands-on experience for project documentation,
preparation of presentation and delivery documents
Role will require extensive collaboration across different teams, and perspectives and rationalizing those inputs will be required
Knowledge of regulatory requirements and compliance frameworks
Understanding of operational controls and testing frameworks
Key Responsibilities
1. Coordinate And Manage Disaster Recovery Exercises And Business Continuity Planning Activities, Ensuring Adherence To Best Practices And Quality Compliance In Line With Defined SLAs.
2. Facilitate Knowledge Sharing By Mentoring Team Members, Preparing Standard Operating Procedures, And Maintaining Comprehensive Documentation For Disaster Recovery Processes.
3. Validate The Change Order Implementation Plan And Ensure Compliance With Human Error Protocols While Participating In Capacity Planning Initiatives To Ensure Robust Operational Readiness.
4. Actively Engage In Customer Meetings To Understand Challenges, Ensuring Positive Feedback And High Levels Of Customer Satisfaction Through Effective Communication And Issue Resolution.
5. Conduct In-Depth Analyses, Including Root Cause Analysis And Trend Analysis, To Validate Reports And Provide Insights For Performance Improvement To Key Business Stakeholders.
Skill Requirements
1. Strong Understanding Of Disaster Recovery Exercise Coordination And Business Continuity Planning.
2. Proficient In Analysis Techniques Such As Root Cause Analysis And Trend Analysis.
3. Excellent Communication And Presentation Skills To Liaise Effectively With Business Stakeholders.
4. Familiarity With Documentation Standards And Process Improvement Methodologies.
Other Requirements
1. Optional But Valuable: Certifications In Business Continuity Planning (CBCP) Or Disaster Recovery Planning (CDRP)